Returns & Exchanges
Do you accept exchanges and returns?
We hope you will love your products, however if you are not 100% satisfied with your purchase we are happy to accept your return and/or assist you in exchanging it for something different. Please note, we only accept unopened and unused product returns.
You must return the item to us within 7 days of receiving it. This applies to full price items only.
Returns and exchanges will not be provided on the following
1. Sale items
2. Flowers (Vase Arrangements, Bouquets, Wreaths etc)
3. Food items including Cakes, Desserts, Chocolates etc
What is your return policy?
Items that have been unused and unopened may be returned within 7 days of receiving your order. Contact us firstname.lastname@example.org with your order number and the products you'd like to exchange and/or return.
Please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded.
You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Once your product is received and your return is approved, your refund will be credited to the original method of payment within approximately 1-3 business days.
You will be charged a restocking fee of $8.99 which will be deducted from your final return amount once the return is received. Should you decide to exchange the product, this fee will be waived.
How long does it take to process a return?
Your refund will be processed within 1-3 business days after receiving the returned items to our shop. Credit card refunds usually take up to 5-10 business days thereafter to appear on your bank statement.
What should I do if I receive the wrong product?
Uh oh, mistakes do happen. If you received a package different from the one that you ordered, contact us right away and we'll be happy to assist.
Please contact us if you have any problems with your order. Info@ohitsperfect.com.au