Returns & Exchanges
Do you accept exchanges and returns?
We hope you will love your products, however if you are not 100% satisfied with your purchase we are happy to accept your return and/or assist you in exchanging it for something different. Please note, we only accept unopened and unused product returns.
You must return the item to us within 7 days of receiving it. This applies to full price items only.
Returns, Refunds and exchanges will not be provided on the following
1. Sale items & Pre-Order Items
2. Flowers (Vase Arrangements, Bouquets, Wreaths etc)
3. Food items including Cakes, Desserts, Chocolates etc
What is your return policy?
Items that have been unused and unopened may be returned within 7 days of receiving your order. Contact us email@example.com with your order number and the products you'd like to exchange and/or return.
Returns lodged outside the 7 day period will not be accepted.
Please note any costs associated with shipping the return are the responsibility of the customer and original shipping fees will not be refunded.
You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Once your product is received and your return is approved, your refund will be credited to the original method of payment within approximately 1-3 business days.
You will be charged a restocking fee of $8.99 which will be deducted from your final return amount once the return is received. Should you decide to exchange the product, this fee will be waived.
Where items have been shipped to you under our Free Shipping Offer, our actual incurred shipping charge (or part thereof if part of the original order is being returned) will be deducted from your refund total. This amount will be advised when you lodge your intention to return an order.
We do not offer refunds for purchases made with Afterpay.
How long does it take to process a return?
Your refund will be processed within 1-3 business days after receiving the returned items to our shop. Credit card refunds usually take up to 5-10 business days thereafter to appear on your bank statement.
What should I do if I receive the wrong product?
Uh oh, mistakes do happen. If you received a package different from the one that you ordered, contact us right away and we'll be happy to assist.
Pre-Order & Custom Orders:
Preorders and custom orders are NOT refundable. All pre-order items are considered Sold & Final.They are paid in full up front so that we may reserve a product for you. No refunds/order cancellations are given on pre-orders. Our only exception is if damaged, wrong or faulty product is delivered, it will be replaced or exchanged, where a replacement isn't available you will be issued a store credit.
We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, you will be notified via email used when placing the order. You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us if you need to update any of this information Info@ohitsperfect.com.au
Please contact us if you have any problems with your order. Info@ohitsperfect.com.au