Returns & Exchanges

Returns & Refund policy

Returns

All sales are final unless the order is incorrect or arrives defective or damaged. We are unable to accept returns or exchange requests due to change of mind or cancellation of orders once they are placed, so please choose carefully. We do not offer returns, exchanges or refunds due to any delivery/shipping delays or events being canceled due to COVID.

If returning an incorrect or faulty item, it must be unused, and in the same condition that you received it with its original packaging. Please email info@ohitsperfect.com.au for any return requests within 7 days of receiving the order with photos clearly showing the fault. We will require a receipt or proof of purchase. Return requests received after 7 days of receiving the order will not be accepted. 

Refunds

Once your return is received and inspected (faulty or damaged items only), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will offer a replacement or refund. Your refund will be processed within 3-5 business days after approval, and a credit will automatically be applied to your credit card or original method of payment. Please allow upto 14 days for your bank to process the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ohitsperfect.com.au

Flowers

As flowers are a natural product some colour/size/style variations may occur. We do not offer or provide returns, refunds or exchanges on these items for change of mind after placing or receiving your order, so we advise to please choose carefully. Images provided on our website are for illustrative purposes only and therefore there may be variations to the images used on the website. We will not accept the return or exchange of any flowers due to any variation between the flowers you receive and reference images on this website unless damaged. Upon receiving your flowers, please allow some time for them to fluff out and resume their natural shape. It is reasonable to assume that transportation may cause flattening. If this is the case, please handle the flowers with care and gently move them back into position. Light shedding is normal during transit and is not deemed to be faulty or damaged. Our arrangements are hand made to order, as such arrangements will need to be amended slightly at times with changes in season and stock availability. However, we endeavour to maintain the colours and style of the arrangement as close as possible. As they are a hand made product and no two flowers are alike, no two arrangements will ever be exactly the same.

Pre Orders and Custom Orders

Pre Orders and Custom Orders are NOT refundable. All pre-order items are considered Sold & Final.They are paid in full up front so that we may reserve a product for you. No refunds/order cancellations are given on pre-orders. Our only exception is if damaged, wrong or faulty product is delivered, it will be replaced or exchanged, where a replacement isn't available you will be issued a store credit. 

We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, you will be notified via email used when placing the order. You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us if you need to update any of this information  Info@ohitsperfect.com.au

Additional questions?
Please contact us if you have any problems with your order. Info@ohitsperfect.com.au